Privacy Policy

Your Privacy is Our Responsibility

Neo Crop’s privacy policy reflects our commitment to ethical business practices. We respect the privacy of all our users and are committed to using all provided information in a fair and secure manner. As an Agri-input solution provider, we collect the required information from businesses and distributors to learn more about their businesses. This information may include their names, email addresses, phone numbers, farm location, and crop information. By entering this information on our website, you are deemed to accept the provisions of our privacy policy.

It must also be noted that all information that we collect is provided to us voluntarily, such as when you contact us by filling the details on the “Contact Us” page on our website or subscribing to our newsletter. We ensure that this information is not used to identify you as an individual.

Our privacy policy applies to all the pages that are hosted on our website. However, the same does not apply to the websites of our affiliates, linked organizations, our partners, or to any other organisation that uses our product links. While they promote our products through their pages, their privacy policies may differ. Please read the following to understand our process of information collection and usage. Please note that this policy may change from time and time, and you are requested to check this periodically.

Here are some questions that you may have:

What information does Neo Crop Solutions collect?

The “Contact Us” page on our website asks for your name, email address, mobile number and any message that you have for us. All this information is required for operating our website. This information is voluntarily added by our customers, and we may use this information to provide, operate, and maintain our website. We also use this information to respond to your inquiries and send you information about our products and services, including our newsletters and promotional offers, if any. This information can also be used to improve our website and the services that we offer and analyse how our users interact with our website.

However, users may also access our website without disclosing any of their personal information.

Neo Crop Solutions also collects the following (non-identifying) information:

1. Your internet domain and IP addresses, using which you access the website.

2. Your browser (for example Internet Explorer or Firefox)

3. Your operating system (for example, Windows, Macintosh)

4. Your date and time of visit (on our website)

5. The pages you access

All this information is confidentially stored and we do not share it with any third party. Neo Crop Solutions may place internet ‘cookies’ on your hard drive. These cookies are used to save your data, including the pages that you viewed on our website. As per your discretion, you may choose to accept, decline, disable or delete these internet cookies, when you are visiting Neo Crop Solution’s website. However, declining cookies may affect the functionality of our website.

How does Neo Crop Solutions use your information?

All the information collected by Neo Crop Solutions is used to understand how our supporters and viewers use our site and how we can improve their experience on our website. However, this information is also used by us for marketing purposes, like sending our customers our e-newsletters on their email address.

Does Neo Crop Solutions share your information?

You can rest assured that your information will not be shared, sold or rented to any third party unless you permit for the same. However, in some circumstances, we may be asked to disclose some information by law.

Here are some circumstances that may necessitate information sharing:

We may share your personal information from time to time with our linked organisations, affiliate non-profit entities, charity collaborators within or outside Singapore, who may then use this information in connection with their activities.

Neo Crop Solutions may also share this information with our service providers who help us operate our website, such as web hosting companies and email marketing providers. These service providers are only authorised to use your information to perform the services they are providing to us.

With your consent, we may also share your information with other organisations operating with similar aims and objectives.

How secure is the information you get from Neo Crop Solutions?

Neo Crop Solutions employs industry-standard measures, such as firewalls and Secure Socket Layers, to protect the confidentiality of your personal information. We take extensive steps to prevent the loss, misuse, and alteration of our customer’s data. However, it’s important to note that no data transmission over the Internet is 100% secure.

How can you access, correct or delete your data?

Here are some ways you can use for data alterations or deletion:

Website User Accounts (If Applicable): You can access, correct, or delete your personal information by logging into your user account and making the necessary changes. It’s important to promptly update your personal data if it changes or becomes inaccurate.

E-Newsletter: To remove your personal information, you can unsubscribe from the e-newsletter. If you need to change your email address, unsubscribe first and then re-subscribe using your new email address.

How do you opt out of receiving messages from Neo Crop Solutions?

We will only send you emails if you have consented to receive updates about Neo Crop Solutions. We do not send unsolicited or spam emails. Each email will also provide you with an option to opt out of all future communications. Additionally, we will clearly indicate if we have received your information from the referring organization.

How does Neo Crop Solutions protect children’s privacy?

We understand the importance of a child’s safety. Children should not submit or post any information on Neo Crop Solutions without parental consent. We comply with all relevant laws regarding data collection from children and do not share data collected from children with any third parties under any circumstances.